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Questions?

Midwest Retail Services is dedicated to transforming your retail vision into reality by assisting with custom store fixtures, gondola shelving, merchandising accessories, store design, fixture installation, and much more.

Midwest Retail Services provides all the store fixtures needed to start, expand, or update your retail store. We serve a wide variety of businesses including pharmacy, grocery, pet supply, party supply, book, C-Store, discount, and many other retailers. We also support POP design and fulfillment, retail designers, architects, contractors, installers, and store fixture resellers.

Please browse our Frequently Asked Questions to answer any standard questions you have. If you can’t find the answer to your question below feel free to Contact Us or call 1-800-576-7577 or email us at info@mw-rs.com  – We are always here to help!

Frequently Asked Questions

Ordering & Products

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Which brands and product lines do you carry?

Midwest Retail Services is a multi-line fixture distributor to help retailers single source their fixture needs. Our brand partners include Lozier, Siffron, Trion, Madix, Uniweb, and Harbor store fixtures.

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What items and colors do you currently stock?

As a Lozier Certified Provider, we carry a full assortment of gondola shelving in Platinum Beige and Charcoal Black along with Widespan, Storage Shelving, and various Display Hooks and Merchandising Accessories.

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Why can’t I find a specific item online, or why does it say “Contact to Purchase”

We attempt to provide a full assortment of fixture offerings, but we don’t display every product our vendor partners provide. In addition, some items on our Shopping Pages are either out of stock or not available for direct purchase.

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Can I request samples before placing an order?

Color samples are available if trying to determine finishes. Product samples are available depending on the item. We typically ask that customer help share in the cost of the sample. Ask your account representative about what you think is needed and we will try to assist you.

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Why would I buy from Midwest Retail if I can go directly to the manufacturer?
Buying direct limits you to one manufacturer’s products and puts more coordination on your team. Midwest Retail gives you access to multiple manufacturers, along with the expertise to plan, source, and execute your entire fixture program.

We simplify the process, help you choose the right solutions (not just available ones), and support your project from design through fulfillment—so you get better results with less hassle.

Lead Times & Availability

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What are your lead times for In‑stock items?

Orders for in-stock items will typically ship in 5-10 business days. If you need something faster, please ask your account representative and we will try to help.

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What are your lead times for Non stock or custom items?

Gondola shelving lead times are 12-14 weeks, Display Hooks are typically 1-2 weeks. Custom items depend on the design time and final approval. Once approved, 4-5 weeks for domestic production and 14-16 weeks for imported items are average.

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What are lead times for Vendor supplied products?

Vendor supplied products are variable depending on the vendor, some are a week and some are months. Ask your account representative about the product you are interested in for guidance.

Shipping & Logistics

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Can I drop ship my order directly to my customer? Can it be shipped blind?

Absolutely, we support re-seller clients and can ship blind to the final destination.

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Where do products ship from?

Our main warehouse is located outside of Columbus, Ohio and can reach 60% of the U.S. population in 1 business day.

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Can I pick up my order or use my own carrier?

Yes you can, talk to your account representative to discuss how we can coordinate your order.

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Why is my shipping cost higher than the cost of the product?

Shipping big bulky products, like shelves via FedEx or UPS are difficult. Carriers charge based on dimensional weight in these instances and can sometimes be more than the product. While we are not trying to upsell you, shipping more products on an LTL (less than truckload) pallet is often the better value option. If you add more to your online cart and still feel the freight is out of line, please ask us. We will try to help you.

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Do you ship internationally or to locations outside the United States?

We can ship outside of the continental United States and typically work with our customers freight forwarder to arrange shipping to your product’s final destination.

Service & Installation

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Do you offer installation services?

Yes, we offer installation services nationwide from single stores, store programs, to rollouts. Ask your account representative for additional information.

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What is the advantage of committing to a stock program? 
A stock program gives you speed, consistency, and cost control. By planning ahead and stocking key fixtures, you avoid delays, reduce price volatility, and ensure every store is built to the same standard. It allows you to move faster on new stores, remodels, and rollouts to capitalize on quicker sales.
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What is a Lozier Certified Provider (LCP), and how is that different from buying through an outlet?

A Lozier Certified Provider (LCP) is a select partner certified by Lozier for their expertise, capabilities, and ability to support complex retail fixture programs.

Unlike typical outlets or resellers, LCPs like Midwest Retail go beyond just selling product. We provide fixture planning, sourcing, inventory strategies, and rollout support—along with direct alignment with Lozier’s standards and supply chain.

The result is fewer issues, better execution, and a partner who can support your program long-term—not just fulfill an order.

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Are the MWRS programs structured specifically to my organizations need? 

Yes—customization is core to how we operate. We take the time to understand your store environments, timelines, and long-term goals, then build a fixture program that aligns with how your business actually runs. The result is a more efficient rollout, better consistency across locations, and a program that scales with you.

Payments, Pricing & Financing

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What payment methods do you accept?

We accept all major credit cards, checks, ACH, and occasionally cash.

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Is there a fee for paying by credit card?

There is no additional fee for purchasing by credit card.

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Do you offer financing options?

We offer net 30 day payment terms for approved credit customers. We do not offer any long term financing.

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Is there pricing or volume discounts for larger orders?

Yes, we do offer discounts for larger orders starting at $2,500 for online orders.

Taxes, Returns & Exchanges

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What qualifications are required to be tax exempt?

You must be reselling our products and have a tax exemption certificate for the state where we are shipping your order. We must also have your account updated with your tax exemption certificate prior to your order shipping. Contact your account representative to help walk your through the process.

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What is your exchange policy?

Standard stock products that are unused, unopened, and in their original packaging can be eligible for returns. You need a return authorization from us. All returns are subject to a 25% restocking fee and customers are responsible for return freight. Special color or custom products are not eligible for return.

Have More Questions? 

Whether you are starting a new store, adding a location, doing a display reset, or handling a major remodel, Midwest Retail Services can help with your store’s displays, fixtures, and installations. Midwest Retail Services can also provide specialty displays designed and manufactured to meet your custom display needs.

Call us now at: 1-800-576-7577

Our primary address is:

Midwest Retail Services
7920 Industrial Parkway
Plain City, OH 43064
USA

Use the contact form below to describe your project or to ask a question, write us at info@mw-rs.com, or call us toll-free at 1-800-576-7577 to speak in-person — We are waiting to help.

MWRS WHITE NO SHADOW
Our mission at Midwest Retail Services is to build lasting partnerships by creating and achieving high customer expectations; to inspire and educate our clients to fulfill their vision; to focus on providing an adaptive, unique blend of products, solutions, and services.

Trademark Notices

Midwest Retail Service is a registered trademark. The trademarks and brand names displayed on this website are the property of Midwest Retail Services, Inc., its affiliates or third-party owners. You may not use or display any trademarks or service marks owned by Midwest Retail Services, Inc. without their prior consent. You may not use or display any other trademarks or service marks displayed on this website without the permission of their owners.

Midwest Retail Services