Today's article is from contributing expert Jennifer Gluckow of Sales In A New York Minute and author of the free ebook Jen's Top 10 for Sales Zen. Here’s the big picture: Retail as the marketplace has known it for 100 years has morphed. Online retail has changed it...
According to the National Retail Federation’s Holiday Consumer Spending Survey conducted by Prosper Insights and Analytics, consumers celebrating Christmas, Hanukkah and/or Kwanzaa will spend an average of $805.65 on food items, decorations, gifts and more over the...
Perhaps you’ve been in retailing as long as you can remember, or maybe you’re new to the game. Either way, it’s good to have a glossary of retail terms handy for quick reference or to help training your newest store associates. Here are 45 of the top terms you need to...
I’ve been to 97 concerts in my lifetime. I know this because every ticket stub of every show I’ve ever seen since I was 12 lay under a sheet of glass on my coffee table. Some of the stubs are signed by my favorite musicians; some are tattered and torn from the pouring...
Bob Phibbs (also known as The Retail Doctor) is offering a free eBook download titled 10 Retail Training Techniques to Reinvent the Customer Experience & Increase Sales Revenue. Going head to head with online retailers is a losing proposition. Download, read, and...
We’ve all become sign makers. And it’s killing me. Since the advent of “desktop publishing” virtually every one of us has found ourselves having to run to our computer to type up a message, print it out, and tape it on a wall. These serve to direct visitors, post a...
Midwest Retail Services is in the process of increasing our presence on some additional social media sites like Instagram and Pinterest. There's not much to see there (yet!) but we're getting started. If your store has an account on one of these sites, we invite you...
I believe many retailers are building a group of employees who basically do nothing more than stock shelves and ring registers. They’re now being trained to say, “Did you find everything ok?” and hope that the customer doesn’t say “no” and ask them to really help them...