Want to turn your employees into brand ambassadors for your retail store? Would you love to have your employees' social media habits (and prowess) working to your advantage rather than dreading the time they spend tweeting, Facebooking, Instagramming or SnapChatting?...
Once upon a time I bought something. After I made the purchase, I had an issue. Oh no, whatever will I do? I guess I’ll call their service department. Google number. Dial. Ring. Ring. They Answer. Hello. Explain. Chat. Chat. Smile. Wow! Smile bigger. Hang Up. Do a...
Doesn't anybody work here? Walmart was the first business to require all its employees to wear nametags. (There’s a surprise!) Sam Walton created this initiative because he wanted his customers to “get to know the people they bought from.” But the value of employee...
Remember the old days... when advertising on television was king, and the only ways to get your company or commercial ad on TV was to hire an expensive production company, or to work with a television station's production department to get something produced? It's...
The drop of the ball at midnight on January 1st is a chance for you to make changes in your life. Why not make changes in your business as well? Sometimes change is difficult to implement, but the benefits that simple changes can have in the workplace can be major...
With all the news, articles, statistics, and predictions regarding just how much physical retail stores will continue to be impacted by people choosing to shop online instead of in-stores during the holiday season (and beyond), I am constantly amazed by the failure of...
Many retailers are celebrating some good sales results from Black Friday this year. A lot of hard work and planning went into making sure they were successful. How did you do? Can I tell you a secret? You may have missed the boat, and lost some significant sales. So...
We figured with the end of the year rapidly approaching, many thoughts are turning to taking stock... of the stock you have in stock... It's inventory time! We here at Midwest Retail Services have time blocked off during the last week of December to rally our entire...
Why don't they do what I ask them to? Address common challenges in your life and on your team. I hear the same refrain from the clients I serve about the teams they lead or are part of all the time. “We aren’t holding each other accountable.” “We aren’t talking about...