As reported in The Verge, the social media image sharing and curation site Pinterest just launched a new visual search tool called Lens which is basically an app for identifying items in photographs in much the same way that the Shazam app matches music clips to...
One of the easiest and most economical ways to add more merchandising space to your retail location is by adding Power Wings to your gondola shelving endcaps. Not only do these expand your merchandise area and allow you to display virtually any type of product, but...
I woke up this morning to the announcement that Dollar Shave Club, the monthly subscription service that sends razor blades costing as little as $1 per pack to your home, was purchased by the Unilever company for One. Billion. Dollars. (Cash!) As a charter member of...
Ever go into a store and have someone who worked there asked: “Can I help you?” Of course you have. And 9 times out of 10 you replied with a “No thanks, I’m just looking.” That four-word question, “Can I help you?”, simply BEGS that response. It’s programmed into our...
Know your customer, know your customer, know your customer. Three very important rules of business. But let me ask you this: How well do your customers know YOU? Sam Walton, founder of Wal-Mart, asked himself this important question several decades ago. His answer:...
New technology allows retail stores to add physical versions of the previously virtual-only red Pinterest pushpin icon to items on display in their showrooms. Retailers who once feared window shoppers who were taking photos and price comparing will now open their...
Once upon a time I bought something. After I made the purchase, I had an issue. Oh no, whatever will I do? I guess I’ll call their service department. Google number. Dial. Ring. Ring. They Answer. Hello. Explain. Chat. Chat. Smile. Wow! Smile bigger. Hang Up. Do a...
Doesn't anybody work here? Walmart was the first business to require all its employees to wear nametags. (There’s a surprise!) Sam Walton created this initiative because he wanted his customers to “get to know the people they bought from.” But the value of employee...
Our first new Ask The Team article for the new year is all about ways to keep your store shelves looking neat, tidy, and well-stocked. If your products and merchandise are a messy or difficult to reach because the stock has been moved around or pushed to the back,...